Delivery Information

1.1. Whether you have logged in to our shop or are shopping as a guest, the prices displayed will be the prices you will be charged (including any promotional offers which we will automatically deduct). Payment will be taken at the time the order is placed.

1.2. You can redeem Woollie and Feltie Gift Certificates via our website. To redeem the Certificate on our website you will need to enter the code in the ‘Gift Certificate’ field available at the online checkout. You can check your Woollie and Feltie Gift Certificate balance  via your online account by clicking store credit or gift card. Please note that if the value of the item being purchased online exceeds the value of the Woollie and Feltie Gift Certificate you must use a valid payment method to provide the outstanding balance.

1.3. In the unlikely event that your order contains items that were incorrectly priced by us, we reserve the right to adjust your order when it is received by us. we will endeavour to notify you of this prior to the order being adjusted.

1.4. Shipping Costs outlined below,

Shipping in the UK on orders up to £50: 

Royal Mail 2nd Class £3.95

UK: Royal Mail 1st Class £4.50

Shipping in the UK on orders over £50 are free unless you require 1st Class where a charge of £5.25 will be applied

Overseas shipping Royal Mail 2nd Class £13.50

Overseas shipping Royal Mail 1st Class £18.50


Every effort is made to ensure that delivery is within a maximum of 7 working days for orders in the UK. Please allow for extra delivery time for any orders outside of the UK. All goods are subject to availability. In the event that we are unable to supply your goods within 28 days, we will inform you immediately and advise you of the expected delivery date.


1.5. If you place an order from outside of UK to be delivered to a non UK address, you must select your country in the ‘Delivery’ section of checkout. Your credit or debit card provider will convert the transaction to your own currency at the current exchange rate. Please note that choosing the wrong country may result in incorrect shipping being applied to your order. We reserve the right to adjust your order after it has been submitted if you choose the wrong location from the list of countries when placing your order.

1.6. Please allow 7 working days for delivery before contacting us to chase your order. All products are delivered either by courier or by post, depending on their size and value. On rare occasions different products in the same order may be delivered separately.

1.7. International customers please note: If your parcel exceeds 1kg, we reserve the right to amend shipping charges. If this applies to you we will contact you at the earliest opportunity.

1.8. We accept payment from MasterCard, Visa Credit, Visa Debit, PayPal and Woollie and Feltie Gift Certificate only through the Woollie and Feltie website.